The Influence of System Quality, Application Features, and User Experience on User Satisfaction of the Si D’nok Application

Authors

  • Dwi Irawati Universitas Semarang, Indonesia
  • Febri Rahmawati Universitas Semarang, Indonesia
  • Destria Rizky Amalia Universitas Semarang, Indonesia
  • Lutfina Nur Fitriani Universitas Semarang, Indonesia

Keywords:

System Quality, Application Features, User Experience, User Satisfaction

Abstract

The development of information technology encourages government agencies to implement digital systems to improve the quality of public services. One of the digital innovations implemented by the Semarang City Population and Civil Registration Service is the Si D'nok application (Population Online Document Information System), which aims to make it easier for the public to access population administration services quickly, accurately, and transparently, especially in Genuk District, Semarang City. This study aims to analyze the effect of system quality, application features, and user experience on user satisfaction of the Si D'nok application. The research method used is a quantitative approach through a survey of registered application users. The study used a quantitative approach involving 96 respondents calculated using the Solvin formula. The results showed that system quality, application features, and user experience had a positive and significant effect on user satisfaction of the Si D'nok application.

References

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Published

2026-06-29

How to Cite

Irawati, D., Rahmawati, F., Amalia, D. R., & Fitriani, L. N. (2026). The Influence of System Quality, Application Features, and User Experience on User Satisfaction of the Si D’nok Application . Asian Bulletin of Digital Economics and Business, 2(1), 9–13. Retrieved from https://www.journal.uruborospublishing.com/index.php/abdeb/article/view/44

Issue

Vol. 2 No. 1: June 2026

Section

Articles

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Copyright (c) 2026 Dwi Irawati, Febri Rahmawati, Destria Rizky Amalia, Lutfina Nur Fitriani

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This work is licensed under a Creative Commons Attribution 4.0 International License.